General Information
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A1: Ridah is a contemporary clothing brand based in Jaipur, India, celebrated for its innovative fusion of Western and Modern fashion styles for women.
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A2: Ridah is based in Jaipur, Rajasthan, India.
Product Information
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A3: Ridah offers a diverse collection of women’s clothing, including cord-sets, shirts, tops, dresses, and more. Our pieces blend contemporary designs with modern aesthetics to create stylish and versatile options.
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A5: Ridah uses high-quality fabrics such as Giza cotton, poplin, and Jaam cotton, ensuring comfort and durability.
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A4: Ridah's garments are indeed handmade by skilled artisans, showcasing exquisite craftsmanship through intricate embroidery and embellishments.
Ordering and Payment
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A6: To place an order on Ridah’s website, browse our collection and select the items you wish to purchase. Add them to your cart, then proceed to checkout to complete your order.
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A8: Yes, our website uses secure payment gateways and encryption to protect your financial information.
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A7: Ridah accepts a range of payment methods, including credit and debit cards, net banking, UPI, and popular digital wallets.
Shipping and Delivery
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A9: Yes, Ridah offers worldwide shipping. Delivery times and charges may vary depending on the destination.
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A11: Once your order is shipped, you will receive a tracking number via email, which you can use to track your package on our courier partner's website.
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A10: Domestic orders are typically delivered within 12-15 business days, while international orders may take 15-20 business days, depending on the location. For shorter delivery timelines, please feel free to connect with us directly.
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A12: Shipping charges vary based on the delivery location and the size of the order. The charges will be displayed at checkout.
Returns and Exchanges
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A13: We do not accept returns; however, exchanges are accepted within 5 days of delivery. Items must be unused, undamaged, and in their original packaging with all tags attached.
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A15: Exchange shipping costs are generally the responsibility of the customer, unless the item received is damaged or incorrect.
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A14: To initiate an exchange, please contact our customer service team via email at Ridah.clothing@gmail.com or call us at +91-8829012595 or +91-9928233666. Our team will assist you with the process.
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A16: You can request an exchange for any product within 5 days of delivery. Please reach out to our customer service team to arrange the exchange. The item must be in its original condition and packaging.
Customer Support
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A17: You can reach our customer service via email at ridah.clothing@gmail.com or call us at +91-8829012595/9928233666. Our support team is available from 10 AM to 8 PM IST, Monday to Saturday.
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A18: If you receive a damaged or incorrect item, please contact our customer service immediately with your order details and a photo of the item. We will address the issue promptly and ensure it is resolved to your satisfaction.
Miscellaneous
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A19: Yes, Ridah offers gift cards in various denominations. You can purchase them on our website and they can be used for any product.
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A20: Currently, Ridah operates primarily online. However, we participate in various pop-up events and exhibitions. Follow us on social media for updates on our upcoming events.
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A21: To stay updated with Ridah’s latest collections and offers, subscribe to our newsletter and follow us on social media platforms such as Instagram, Facebook, and Twitter.
